Arcom IT professional services
By providing proactive technical support, Arcom IT offers an affordable way to ensure your IT infrastructure remains live, accessible, and secure. Support services are available in a range of packages that have been designed to meet your specific business requirements and budget, and to provide levels of support and management that are typically only available to businesses with a large internal IT support function.
Business Support
Arcom IT offers a variety of support contract services, all of which are managed by a dedicated account manager who will work with you to understand your business and advise on the best solutions to meet your specific business needs.Your dedicated account manager will give you all of the support needed to resolve any IT issues that arise, and will be there to work with you every step of the way in order to help your business to develop.
Security Solutions and Management
Viruses, worms, trojans, malware, hackers: the business community has come to dread all of these terms. Malicious attacks on computer networks have become all too common, making headlines around the world as they shut down key services and affect business productivity. It's a delicate balance: staff need to access the outside world for e-mail and internet browsing, yet your business needs to be protected from attack. Arcom IT's answer is to use leading edge technology providers to ensure that business integrity and data security is maintained at all times.
Server Monitoring Service
Arcom IT offers a Proactive Server Monitoring Service with a range of management tools that help detect, diagnose and solve IT problems.This service will closely monitor your server systems in order to track performance, monitor the server's health, and flag potential issues.
Remote and Onsite Support
For organisations without dedicated IT support, or those wishing to complement their existing IT support team, our remote and onsite support gives you access to an experienced and vendor-certified team of IT specialists. Our remote service enables Arcom IT's technical specialists to diagnose and fix problems on your systems remotely. If a server or desktop fault cannot be rectified by either telephone or remote diagnostics, Arcom IT's support contract provides onsite visits by a qualified technical specialist.