FAQ

Hosting

How do I transfer my domain to Arcom?

The following procedures are guidelines only aimed at minimising any disruption whilst transferring a domain to Arcom IT Ltd.

BEFORE starting the Transfer Process
  1. Provide us with the details of all services required – www, ftp, email etc.
  2. We will configure these on our servers prior to starting the transfer process.
  3. Upload any website information to the our servers to ensure website is functioning properly.
Transferring .co.uk / .org.uk domains
  1. Send a fax to your current ISP asking them to release the domain to IPSTAG: FIBRANET. Request that this should occur on a set date and ask for confirmation that it has been released.
  2. Inform us when you have requested the domain to be released, providing all details of the request (copy fax is the simplest approach).
  3. We will monitor the status for the domain, and as soon as it has been released will transfer the domain onto our DNS servers.
Transfering .com / .org domains
  1. Ask for the username and password that allows you as registrant of the domain to access the registrar’s website.
  2. Change the admin and technical contacts.
  3. Change the DNS records to point to our DNS servers.
  4. We will then instigate the transfer process, having spoken to the existing ISP to ensure that their contact information is correct.
General Notes
  • If you have both .co.uk and .com domains, transfer these one at a time, ensuring that the first domain transfer has completed first before starting the second domain.
  • If possible, always transfer .co.uk domains before .com domains, as this is a simpler process
  • If the existing ISP is co-operative on the transfers then the process is relatively simple.
  • If the current ISP will accept instructions to deal directly with us, we can co-ordinate the transfer and it should go more smoothly.

 

Windows

Which version of Windows am I running?

Here are two easy ways to find out which version of Microsoft Windows you are running:

Option 1:

On the taskbar at the bottom of your screen, click Start, and then click Run.
In the Run dialog box, type: winver

Your screen should look something like this:

run.xp.sp2

Click OK. You will see the About Windows dialog box:

winver.xp.sp2

This dialog box will tell you which version of Windows you are running. In this example, the computer is running Windows XP Professional (see the banner at the top of the box), Service Pack 2 (see the end of the version line).

Option 2:

On the taskbar at the bottom of your screen, click Start, and then click Run.

In the Run dialog box, type: control sysdm.cpl

Click OK. You will see the System Properties dialog box:

system.xp.sp2
The System section of the General page of this dialog box will tell you which version of Windows you are running. In this example, the computer is running Windows XP Professional, Service Pack 2.

NB: The System Properties dialog box can also be reached by double-clicking System in Control Panel, or by right-clicking the My Computer icon on the desktop and choosing Properties.

If the System Properties dialog box doesn’t have a General page

If the System Properties dialog box doesn’t have a General page, you are probably running Windows Vista or later. In this case, follow these alternative steps to find your version:

On the taskbar at the bottom of your screen, click the Windows button:

startOrb

and then click “Control Panel”;

In the Control Panel, click System and Security:

controlPanel.win7

In the System and Security page, click System:

controlPanel.System.win7

You will see the System Information page:

controlPanel.System.Properties.win7
The Windows Edition section of the page will tell you which version of Windows you are running. In this example, the computer is running Windows 7 Ultimate.