More than a help desk

Case Study

We tailor our services to meet your needs so that you can reach us, talk to us, ask us to visit your site and benefit from our advice as often as you need to. Everyone on our support team has the expertise and experience to give you the help you need – with none of the frustration or delay that’s associated with help-desk culture.

Transform the way you feel about IT support by talking to us today. We’ll have a chat about your needs and give you some options that will help you stay in control all the time.

Proactive support helps multi-site car dealership increase productivity

Charters is a family owned Peugeot and Citroen dealership, with sites in Berkshire, Hampshire, Middlesex and Surrey.

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Business IT Support+
Totally devoted to you

Our IT business support gives you a dedicated member of our team who will work with you to understand your business and its needs.This allows us to give you relevant advice on the solutions that will work best for your environment and your budget.

Your account manager is your first port of call for any support issues you have, and will work with you to make sure that we are always supporting your business so that it can develop the way you want it to.

To talk to us about our business support packages, just contact us today.

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Overview+

Your dedicated IT team.

In-depth knowledge, quick response and a friendly attitude – that’s what you get when you use our IT support services.

Our team is full of talented IT professionals with a great attitude to customer service and support. We understand how important it is to keep things running smoothly, and we’re always there to help – from setting up initial services to troubleshooting unexpected problems.

Keeping you in business

Our goal is to make sure your IT infrastructure stays live, accessible and secure at all times. We offer a range of service packages to suit your needs and your budget and we work with you in the long-term to support your business as it develops.

Take a look at our services, or call us today to find out how we can help.

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Remote/Onsite Support+
Working with you towards better IT

For organisations without dedicated IT support, or those wishing to complement their existing IT support team, our remote and onsite support gives you access to an experienced and vendor-certified
team of IT specialists.

For remote services, our technical specialists diagnose and fix problems on your systems remotely. If a server or desktop fault cannot be rectified by either telephone or remote diagnostics, Arcom IT’s support contract provides onsite visits by a qualified technical specialist. It’s the easy, money-saving way to make sure your IT systems are always performing at their best.

Find out more about how we can support your business remotely, or at your office. Just get in touch today.

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24/7 Systems Monitoring+
Keeping a constant watch on your IT

Our proactive 24/7 systems monitoring service gives you access to a range of management tools that allow us to detect, diagnose and solve business IT problems.

By monitoring your server systems closely, this around-the-clock service tracks performance, keeps an eye on the health of your server and flags up any potential issues.

Using our 24/7 helps you to manage your IT systems effectively, reduce downtime and save money on unexpected maintenance or repair.

Find out how this could benefit your business by getting in touch today.

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Service Desk+
Real-time help when you need it most

Our Service Desk provides dedicated help and support to our registered users. Just contact to the service and you’ll have access to experts who can help you sort out your IT problems straight away.

Easy to use, affordable and efficient, you can rely on us to be on hand when you need us – keeping your business running, your staff productive and your customers happy.

To find out how to register for Service Desk help, just give us a call today.

 

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