Expert support designed for you
We tailor our services to meet your needs so that you can reach us, talk to us, ask us to visit your site and benefit from our advice as often as you need to. Everyone on our support team has the expertise and experience to give you the help you need – with none of the frustration or delay that’s associated with help-desk culture.
Fast and friendly responses to your needs
Our team is full of talented IT professionals with a great attitude to customer service and support so you can always expect knowledgeable, fast and friendly responses to your needs. We understand how important it is to keep things running smoothly, and we’re always there to help – from setting up initial services to troubleshooting unexpected problems.
You will be given a dedicated member of our team who will work with you to understand your business and its requirements. This will enable us to advise you on the solutions that will work best for your environment and your budget.
Our goal is to make sure your IT infrastructure stays live, accessible and secure at all times and to work with you in the long-term to support your business as it develops.
Remote / Onsite Support
We can resolve issues remotely
For organisations without dedicated IT support, or those wishing to complement their existing IT support team, our remote and onsite support gives you access to an experienced and vendor-certified team of IT specialists.
For remote services, our technical specialists diagnose and fix problems on your systems remotely. If a server or desktop fault cannot be rectified by either telephone or remote diagnostics, Arcom IT’s support contract provides onsite visits by a qualified technical specialist. This is an easy, money-saving way to make sure your IT systems are always performing at their best.
24/7 Systems Monitoring
Around-the-clock systems monitoring
Our proactive 24/7 systems monitoring service gives you access to a range of management tools that allow us to detect, diagnose and solve business IT problems.
By monitoring your server systems closely, this around-the-clock service tracks performance, keeps an eye on the health of your server and flags up any potential issues.
Using our 24/7 helps you to manage your IT systems effectively, reduce downtime and save money on unexpected maintenance or repair.
You’re in capable hands
Our Service Desk provides dedicated help and support to our registered users so you can have access to experts to help you resolve your IT problems straight away.
Easy to use, affordable and efficient, you can rely on Arcom IT to be on hand when you need us – keeping your business running, your staff productive and your customers happy.