Disability Initiative (DI) was established in 1975 to provide specialist services to adults with physical disabilities and/or acquired brain injury. Operating from a purpose-built centre in Camberley, Surrey and a satellite service in Fleet, Hampshire, DI provides support and slow stream rehabilitation to clients. The services help people to maintain their independence and build and develop skills and abilities whilst always recognising personal choice, individual goals and with a fully person centred approach.
Lucy Brown the Chief Executive of DI contacted Arcom IT as DI wanted the same values from their IT providers, particularly in the areas of Support, Systems and Networking. Specific issues existed often creating frustrating and avoidable problems, such as extended periods of downtime with their on premise exchange server.
DI were looking for an IT partner that would not only be responsive but offer support, experience and skills to help them modernise their IT with a reliable, accessible and secure system that would deliver a better end user experience and also increase productivity
Before proposing any solution Arcom IT met with DI to understand their current setup and the specific issues arising and how these impacted on the user’s ability to perform their roles. In addition, Arcom needed to understand how Disability Initiative users worked, on what devices and from where.
After this Arcom IT undertook a full IT review to gauge a starting point and to allow us correctly design an IT solution for DI. We wanted to ensure it would be suitable for their future requirements.
The priority was to provide DI a stable email platform and Arcom IT proposed to migrate from the on-premise Exchange Server to Microsoft Exchange Online. Arcom IT in providing a RMM Service Desk solution has capabilities including ITSM, Helpdesk, IT management, IT Service. Monthly Support ticket reviews with an Account Manager means DI has greater visibility as to how their IT is performing along with the following support services as standard
Monthly CSP license report