IT Support in Hampshire

At Arcom IT, we provide fast, reliable, and efficient IT Support for companies across Hampshire. Technical support that's always there when you need it.

Expert IT support tailored for you

At Arcom, we provide each of our IT support clients with the following services as standard.

  • Dedicated Account manager with regular client review meetings

  • Dedicated engineer for on-site visits in Hampshire

  • Monthly CSP (Cloud Service Provider) license report

  • Monthly ticket analysis report from automated service desk
  • Quarterly asset summary report
  • Annual site survey to detail all services, equipment and networking with full schematic report
  • Same day/next day pick up and drop off of new orders, equipment and repairs
  • 98% of phone calls are answered with the first 3 rings.
  • Average Response time for High priority tickets: 15 mins.
  • Average Response time for Medium priority tickets: 30 mins.
  • Average Response time for Lower priority tickets: 60 mins.
  • Average fix for High priority tickets 1 hour.
  • Average fix for Medium priority tickets 2 hours.
  • Average fix for Lower priority tickets 4 hours.
it support services

Fast, friendly and reliable IT Support in Hampshire

With over 26 years experience of helping companies in Hampshire and beyond, our team of talented IT professionals are always on-hand to provide you with great customer service, and friendy, knowledgeable technical support when you need it.

From setting up new hardware or software, to appling patches or troubleshooting issues, we understand how important it is to keep things running smoothly. That's why we're currently trusted for outsourced IT services by over 130 companies across Hampshire, Surrey, London and surrounding areas.

Every client is assigned a local dedicated member of our team to be your liaison. They will work with you to understand the needs of your business, enabling us to determine the best solutions according to your requirements, environments and budget.

Our aim is to ensure your IT infrastructure is live, accessible and secure at all times and to work with you in the long-term to support your business as it grows.

remote support

Remote / Onsite Support

Get the best of both worlds: Instant remote technical support, coupled with rapid on-site assistance

When things go wrong, it's good to know that help isn't far away, and by outsourcing your IT services to Arcom, our technical specialists are on hand to diagnose and fix problems on your systems remotely.

However, if a server or desktop fault cannot be diagnosed or resolved remotely, Arcom IT’s support contract provides on-site visits across Hampshire by your very own, dedicated technical support engineer. 

24/7 Systems Monitoring

24/7 Systems Monitoring

Around-the-clock system and server monitoring

Our proactive 24/7 systems monitoring service provides a wealth of management tools that allow us to detect, diagnose and resolve business IT problems.

By monitoring your server systems closely, our around-the-clock service tracks performance, keeps an eye on the health of your servers and flags up any potential issues.

Using our 24/7 helps you to manage your IT systems effectively, reduce downtime and save money on unexpected maintenance or repair.

Service Desk

IT Service Desk

A fast and efficient helpdesk to help keep your teams productive

When a problem strikes, it's vitally important to know that help your team has access to the help they need to get back up and running again with the minimum of fuss.

Our team of helpdesk technicians are professionally trained and accredited meaning that you can rest assured your in safe hands.

Plus, as we're based in Surrey and specifically support companies in Hampshire you need never worry about time-differences or language barriers.

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Testimonials from our happy IT support clients in Hampshire

  • “Out of the companies we saw, Shahid, Marc and Andy were able to communicate and understand our business needs quickly and effectively and an appropriate plan was agreed which included the transition necessary when taking 50 members of staff thru the process. It allowed us to continue doing what we do best!”

    - Carlo Stocchetti, Bridges Estate Agent. Hampshire

    Areas We Cover in Hampshire

    We provide IT Support across Hampshire including:

    • Andover

    • Aldershot

    • Basingstoke

    • Eastleigh

    • Fareham

    • Farnborough

    • Fleet

    • Gosport

    • Havant

    • Horndean

    • New Milton

    • Petersfield

    • Portsmouth

    • Romsey

    • Ringwood

    • Southampton

    • Tadley

    • Totton

    • Winchester

    Clients enjoying our IT support services in Hampshire

    The following is just a small selection of some of the wonderful local businesses in Hampshire who we are proud to support with our IT support services.

    • Aldershot Town Football Club
    • Bridges Group
    • Charters
    • Readesigns

      Contact Us.

      We currently help over 130 companies across Hampshire, Surrey and London including businesses in Southampton, Portsmouth, Basingstoke, Farnborough, Winchester and beyond, which means you can rest assured you're in safe hands. Let us help you too.

      Contact us today using the information below for a friendly, no obligation chat.

      T: 01483 505055
      Get in touch
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