As an valued IT support client of Arcom you will receive as standard the following services.
Dedicated engineer for on-site visits in Surrey
Monthly Cloud Service Provider (CSP) license report
Annual site survey to review all services, equipment and networking with full schematic report
Same day/next day pick up and drop off of new orders, equipment and repairs
One of the big advantages of outsourcing your IT support to Arcom IT is knowing that help is never far away.
In fact, as we're based in Woking, Surrey, we're very central to over 130 local businesses that we work with across across the county, including Guildford, Godalming, Camberley, Redhill, Reigate, Dorking, Epson, Staines and beyond which means we can typically be on-site within 60 minutes should the need arise.
We understand how even a small issue can result in reduced efficiency for a company if not fixed quickly, and so, from setting up initial services to troubleshooting unexpected problems, we're always on-hand to keep you operating at optimum levels.
Our team of fully trained & accredited IT technicians proudly combine a great attitude to customer service with highly effective, knowledgeable and effective technical support, ensuring you can relax knowing you're in safe hands.
Each client is allocated a dedicated member of our team who will liaise with you to understand your business and its requirements. This will enable us to advise you on the solutions that will work best for your environment and your budget.
Our goal is to make sure your IT infrastructure is live, accessible and secure at all times. Not only that; by outsourcing your IT to Arcom, you'll quickly discover why over 130 businesses in and around Surrey regard us as a trusted and integral part of their team.
The perfect combination of instant remote support, and rapid on-site assistance
Not all companies can afford a dedicated IT support team. Others occasionally need to reduce the workload of their existing IT support teams. In both scenarios, outsourcing to Arcom IT provides the perfect solution.
Our remote technical support allows us to quickly diagnose and fix most system issues remotely.
For instances where a server or desktop fault cannot be rectified by either telephone or remote diagnostics, Arcom IT’s support contract includes onsite visits anywhere in Surrey by your very own dedicated technical specialist.
Our proactive 24/7 systems monitoring service gives you access to a range of management tools that allow us to detect, diagnose and solve business IT problems.
By monitoring your server systems closely, this around-the-clock service tracks performance, keeps an eye on the health of your server and flags up any potential issues.
Using our 24/7 service helps you to manage your IT systems effectively, reduce downtime and save money on unexpected maintenance or repair.
You’re in safe hands
Our IT Service Desk is manned by a team of highly qualified, professional and accredited IT technicians who provide dedicated help and support to ensure your teams are able to resolve any technical issues quickly and easily.
Plus, as we're based in Woking, Surrey, you need never worry about time-differences or language barriers.
Easy to use, affordable and efficient, you can rely on Arcom IT to be on hand when you need us – keeping your business running, your staff productive and your customers happy.
“Arcom have supported us to efficiently migrate from GoDaddy to O365 which has enabled communication to improve across our businesses as well as increase the level of security and control we have over all of our accounts. As a growing international team this has been key to maintain our commitments to our staff. We have a great relationship with ArcomIT and look forward to continue working with them moving forwards!”
The following are just a small selection of some of the wonderful local businesses across Surrey who we are privileged to support with our IT support services.