Surrey IT Support Services

Based in Woking, Surrey, our team of IT support technicians regularly help over 130 local businesses, providing local technical support you can rely on

Local IT support designed for you

As an valued IT support client of Arcom you will receive as standard the following services.

  • Dedicated Account manager with regular client review meetings
  • Dedicated engineer for on-site visits in Surrey

  • Monthly Cloud Service Provider (CSP) license report

  • Monthly ticket analysis report from automated service desk
  • Quarterly asset summary report
  • Annual site survey to review all services, equipment and networking with full schematic report

  • Same day/next day pick up and drop off of new orders, equipment and repairs

  • 98% of phone calls are answered with the first 3 rings.
  • Average Response time for High priority tickets: 15 mins.
  • Average Response time for Medium priority tickets: 30 mins.
  • Average Response time for Lower priority tickets: 60 mins.
  • Average fix for High priority tickets 1 hour.
  • Average fix for Medium priority tickets 2 hours.
  • Average fix for Lower priority tickets 4 hours.
it support services

Fast and friendly IT Support, based in Woking, Surrey

One of the big advantages of outsourcing your IT support to Arcom IT is  knowing that help is never far away.

In fact, as we're based in Woking, Surrey, we're very central to over 130 local businesses that we work with across across the county, including Guildford, Godalming, Camberley, Redhill, Reigate, Dorking, Epson, Staines and beyond which means we can typically be on-site within 60 minutes should the need arise.

We understand how even a small issue can result in reduced efficiency for a company if not fixed quickly, and so, from setting up initial services to troubleshooting unexpected problems, we're always on-hand to keep you operating at optimum levels.

Our team of fully trained & accredited IT technicians proudly combine a great attitude to customer service with highly effective, knowledgeable and effective technical support, ensuring you can relax knowing you're in safe hands.

Each client is allocated a dedicated member of our team who will liaise with you to understand your business and its requirements. This will enable us to advise you on the solutions that will work best for your environment and your budget.

Our goal is to make sure your IT infrastructure is live, accessible and secure at all times. Not only that; by outsourcing your IT to Arcom, you'll quickly discover why over 130 businesses in and around Surrey regard us as a trusted and integral part of their team.

remote support

Remote / Onsite Support

The perfect combination of instant remote support, and rapid on-site assistance

Not all companies can afford a dedicated IT support team. Others occasionally need to reduce the workload of their existing IT support teams. In both scenarios, outsourcing to Arcom IT provides the perfect solution.

Our remote technical support allows us to quickly diagnose and fix most system issues remotely.

For instances where a server or desktop fault cannot be rectified by either telephone or remote diagnostics, Arcom IT’s support contract includes onsite visits anywhere in Surrey by your very own dedicated technical specialist.

24/7 Systems Monitoring

24/7 Systems Monitoring

Around-the-clock systems monitoring

Our proactive 24/7 systems monitoring service gives you access to a range of management tools that allow us to detect, diagnose and solve business IT problems.

By monitoring your server systems closely, this around-the-clock service tracks performance, keeps an eye on the health of your server and flags up any potential issues.

Using our 24/7 service helps you to manage your IT systems effectively, reduce downtime and save money on unexpected maintenance or repair.

Service Desk

IT Service Desk

You’re in safe hands

Our IT Service Desk is manned by a team of highly qualified, professional and accredited IT technicians who provide dedicated help and support to ensure your teams are able to resolve any technical issues quickly and easily.

Plus, as we're based in Woking, Surrey, you need never worry about time-differences or language barriers.

Easy to use, affordable and efficient, you can rely on Arcom IT to be on hand when you need us – keeping your business running, your staff productive and your customers happy.

Testimonials from our happy IT support clients in Surrey

  • “Arcom have supported us to efficiently migrate from GoDaddy to O365 which has enabled communication to improve across our businesses as well as increase the level of security and control we have over all of our accounts. As a growing international team this has been key to maintain our commitments to our staff. We have a great relationship with ArcomIT and look forward to continue working with them moving forwards!”

    - Rosanna Leach. Performance 54. Camberley, Surrey

    Areas We Cover in Surrey

    We provide IT Support across Surrey including:

    • Addlestone

    • Ashford

    • Camberley

    • Chertsey

    • Dorking

    • Egham

    • Epsom

    • Esher

    • Ewell

    • Farnham

    • Godalming

    •  Guildford

    • Horley

    • Leatherhead

    • Oxted

    • Redhill

    • Reigate

    • Staines

    • Walton-on-Thames

    • Weybridge

    • Woking

    Clients enjoying our IT support services in Surrey

    The following are just a small selection of some of the wonderful local businesses across Surrey who we are privileged to support with our IT support services.

    • Beck
    • Disability Initiative
    • Mc2 Therapeutics
    • MCS Construction
    • Performance 54
    • Stocksigns

      Contact Us.

      We currently help over 130 companies across Surrey, Hampshire and London including businesses in Guildford, Camberley, Godalming, Epson, Dorking and beyond, which means you can rest assured you're in safe hands. Let us help you too.

      Contact us today using the information below for a friendly, no obligation chat.

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