Operator Connect for Microsoft Teams: Transform voice calling with the world favourite collaboration suite.

In today’s rapidly evolving business world, effective communication is more important than ever.

Unleash the full potential of Microsoft Teams with Operator Connect

Microsoft Teams Phone is rapidly becoming the go to solution for businesses looking to simplify their communications, and Operator Connect is the perfect addition to enhance your Teams experience. With its seamless integration, Operator Connect streamlines your Teams calling capabilities and maximises your return on investment.

Whether you need to make or receive calls, Operator Connect makes it easy, efficient, and cost-effective. With its user-friendly interface and real-time call management, you can easily manage, transfer, hold calls, and much more.

Unlock the potential of effortless communication with Operator Connect for Microsoft Teams.

The Benefits of Operator Connect for Microsoft Teams

A seamless communication experience for your business

Cost Effective Business Solutions

Cloud-based, there’s minimal capital outlay on new hardware and maintenance costs. Significant cost saving per user when compared to Microsoft’s calling plans.

Ease of Deployment

Set up in minutes, deploy, add or remove users, and access advanced reporting features simply via the Teams Admin Center. There’s no dependency on PowerShell or complex configuration to get started.

Business Continuity

Never miss a call with Gamma’s SIP Trunk Call Manager (STCM). STCM offers business continuity for inbound calls with added reporting in the case of users being unable to connect to Microsoft Teams.

Increased Communication

Employees can make and receive internal and external calls directly from the Teams app (computer and mobile device), which improves communication and makes it easier for team members to stay connected, regardless of their location.

Enable Flexible Working

Whether in the office, travelling, or working from home, Operator Connect provides a seamless calling experience through Teams.

Maximise Your Microsoft Investment

Operator Connect for Microsoft Teams leverages your existing Microsoft 365 licence investment for enhanced communication and collaboration.

Secure

Feel confident that your most sensitive communications are secure as Operator Connect directly interconnects into the Microsoft Azure Peering Service (MAPS).

Ease of Administration via Teams Admin Center

The Microsoft Teams Admin Center provides a simplified management platform allowing you to manage and assign telephone numbers and add new users in real-time and on demand.

Quality of Service - 99.99% SLA

Technical support and shared 99.99% uptime SLAs across Microsoft and Gamma enhances the support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.

Increased Scalability

Operator Connect for Microsoft Teams can grow and adapt to your needs. Instantly scale up and down users as and when your business requires.

What do you need to get started with Operator Connect for Microsoft Teams?

• Microsoft 365 or Office 365 licence, including Teams
• Microsoft Teams Phone Standard add-on (included in the E5 licence)
• An internet connection

Operator Connect Calling Features

Powerful calling features with Operator Connect: Enhancing Communication and Collaboration

Cloud Auto Attendant

Create a bespoke menu, enabling both internal and external callers to navigate and connect with business users or departments more efficiently

Cloud Call Queues

Call queue management during busy periods for your business. You can configure greetings, music on hold, and search for the next available call agent to handle incoming calls efficiently

Make and Receive Video Call

Users can easily make face-to-face video calls using their computer’s camera, speakers and microphone.

Voicemail

Receive and access voicemail messages directly within the Teams application. Listen to and manage voicemail messages conveniently, even when you’re away from your desk.

Call Park and Retrieve

Place calls on hold and pick them up from any device with the Teams App, providing flexibility and mobility

Call Forwarding / Multi Device

Enables users to establish forwarding rules, ensuring calls can follow them wherever they go or be forwarded to colleagues or voicemail as needed.

Call Transfer

Enables users to transfer calls internally or externally, allowing for smooth communication handoffs. It also facilitates call transfers between devices for seamless mobility

Group Pick Up

Enables users to share incoming calls with colleagues, ensuring that calls can be answered by others when the user is unavailable.

Caller ID

Displays detailed caller information from your business directory for internal and external calls.

Integrated Dial Pad / Search by Name

Includes a range of features such as call forwarding, voicemail, and call transfer, which can help businesses manage their calls more efficiently

Integration with Outlook

Schedule and join Teams calls directly from your Outlook calendar. Seamlessly transition from email conversations to voice or video calls with a single click, enhancing productivity and efficiency.

Music On Hold

Enhance caller experience with customisable music on hold during wait times.